2021 Hewlett Packard Enterprise Houston Open Volunteer FAQ
WHEN IS THE 2021 Houston Open?
The Hewlett Packard Enterprise Houston Open will take place November 8-14, 2021 at Memorial Park Golf Course.
WHEN AND WHERE CAN I SIGN UP TO VOLUNTEER?
Volunteer registration will launch on the following dates:
- Wednesday, May 19 – Open to 2020 volunteers & Community Partners
- Wednesday, June 2 – Open to 2019 volunteers
- Wednesday, June 16 – Open to new volunteers
Volunteers from 2019 & 2020 will receive a special code and link to register. This code will only be valid for that specific individual and will not work if shared with others. New volunteers will be notified on June 16th when registration is officially open to the public. Those that did not work in 2019 & 2020 are considered new volunteers. Registration will close when committees have been filled or no later than September 1, 2021.
Volunteers are required to register through our volunteer portal and will need to submit a criminal background check through Sterling Volunteers when registering. The background check is required every year for anyone 18+ years old. Sterling Volunteers is linked to the registration system. All fees are covered by the Astros Golf Foundation. If a background check is not received, the volunteer will be disqualified from participating. An MVR check will need to be processed in addition to the background check for those selected to serve on the evacuation and transportation committees.
WHERE CAN I LEARN ABOUT THE DIFFERENT VOLUNTEER OPPORTUNITIES?
To learn more about the committees available for registration, please click on the volunteer committee description tab located on the main registration page. Some committees are private and are not available for registration.
WHAT IS THE COST TO VOLUNTEER AND WHY AM I BEING CHARGED?
To offset the costs of the volunteer package and to allow our tournament charities to benefit as much as possible, there is a $65 volunteer fee for all volunteers.
WHAT IS INCLUDED IN THE VOLUNTEER PACKAGE?
The volunteer package includes:
- Houston Open Levelwear Golf Shirt
- Houston Open Levelwear Pullover
- Houston Open Levelwear Cap
- Official Credential which allows entry into the tournament all week
- Complimentary parking & shuttling to the golf course
- Voucher or boxed lunch during your scheduled volunteer shifts
Round of Golf: Volunteers that work at least 6 shifts will qualify for a round of golf at Memorial Park Golf Course. This benefit is non-transferable and is only valid for the volunteer that worked 6+ shifts. Specific days for the round of golf will be determined after the tournament. Volunteers MUST check in and out of their shifts in order to be eligible.
At this time complimentary tickets are not included in the volunteer package due to Covid restrictions. Volunteers will be notified when this restriction has been lifted.
HOW MANY SHIFTS WILL I BE ASSIGNED TO WORK?
All volunteers are required to work a minimum of three shifts. All shifts are subject to change due to weather. Please see the following breakdown of shifts available for scheduling:
Monday – Two Shifts
Tuesday – Two Shifts
Wednesday – Two Shifts
Thursday – Two Shifts
Friday – Two Shifts
Saturday – One Shift
Sunday – One Shift
Some committees may require longer hours or additional shift requirements. Please refer to the committee descriptions for specific requirements.
HOW WILL I KNOW MY REGISTRATION IS COMPLETE?
For a registration to be complete, all volunteers must pay for their volunteer package and submit a criminal background check. Once registered, you will receive a confirmation email from [email protected]. You should also receive a separate email from Sterling Volunteers confirming the submission of your background check. We recommend you register quickly to secure a position on your committee of choice, as all committees are filled on a first-come, first-serve basis.
WHEN WILL I RECEIVE MY COMMITTEE ASSIGNMENT?
Once we review your criminal background check you will be assigned to a committee. This can take 2 days to 2 weeks depending on your background. During registration, volunteers are to select their top 3 committee choices. Each volunteer will be assigned to one of their choices on a first-come, first-serve basis. If you only select one committee and this committee has been filled, the Volunteer Coordinator will place you on a committee that has the greatest need. Once assigned your Committee Chair will contact you.
WHEN WILL I RECEIVE MY SHIFT ASSIGNMENTS?
During the registration process, you will be required to select your availability for each committee. You will also be required to select the number of shifts you would like to work. We will schedule based on your availability and the number of shifts you submit. The minimum is 3 shifts. Please note this is not your final schedule. Your final schedule will be determined by your Committee Chairs and will be released as we get closer to the tournament.
Individual committee-related inquiries, including questions about your assignments and schedule, should be directed to your Committee Chairs. You may log into your account at any time to contact your Chairs, check your schedule, and update your availability.
I WOULD LIKE TO VOLUNTEER WITH A FRIEND. HOW DO I MAKE SURE WE VOLUNTEER AT THE SAME TIME?
During the registration process, you will have the opportunity to indicate if you would like to volunteer with someone else. Please be sure to select the same committee preferences, shift availability, and indicate their first and last name in the area provided. You should register on the same day to ensure you are assigned to the same committee. We are unable to guarantee the same shifts/committee if a committee has been filled.
WHERE CAN I PICK UP MY VOLUNTEER UNIFORM & CREDENTIALS?
Volunteer uniform distribution will be held Thursday, November 4th & Friday, November 5th . Volunteers will have the opportunity to select their uniform day and time at a later date. A drive thru distribution will be set up again this year. Location: TBD
IF I AM UNABLE TO ATTEND THE ASSIGNED UNIFORM PICK UP DAY, WHAT DO I NEED TO DO?
If you are unable to pick up your uniform on the assigned day, please contact Jaclyn Escareno at [email protected] for an alternate date. If you are unable to pick up on the alternate dates provided, the last day for uniform pick-up will be Sunday, November 7th. After November 7th, you will need to coordinate with your Committee Chair.
WHAT SHOULD I WEAR WHEN VOLUNTEERING?
Volunteers for the Hewlett Packard Enterprise Houston Open should wear the official volunteer uniform polo, pullover, and cap. We ask that volunteers wear khaki shorts or pants and comfortable, closed toed shoes. Women may wear khaki skorts as well. ABSOLUTELY NO JEANS OR SANDALS are allowed.
IF I AM UNABLE TO VOLUNTEER, WHAT SHOULD I DO?
If you are no longer able to volunteer, please contact your Committee Chair. If you are not assigned to a committee, please contact Jaclyn Escareno at [email protected]. It is imperative that you notify the appropriate individuals of cancellation to ensure you can register to volunteer the following year. Those that do not show up for their shifts will no longer be eligible to volunteer with the Houston Open. We depend on all volunteers and are so grateful for those that help make this tournament a success for the community and charities.
HOW CAN I REQUEST A REFUND?
If you are no longer able to volunteer and are requesting a refund, please contact Jaclyn Escareno at [email protected]. The last day to receive a full refund is Monday, October 11th. If cancelling after this deadline, you may pick up your uniform or your fee will be turned into a donation to the Astros Golf Foundation charities. You will receive a tax letter for your donation.
If the event is cancelled and volunteer uniforms have not been distributed:
We will provide volunteers with a refund of $65 for the volunteer package purchased. No refunds will be given for the additional items purchased (Jacket, Knit Hat, Hoodie). These items are not purchased in bulk and are only ordered for that specific volunteer.
If the event is scheduled with no fans:
The volunteers assigned to committees that are not utilized will have three options:
Option 1: Offered a refund of $65 for the volunteer package purchased (if they have not received the uniform package). No refunds will be given for the additional items purchased (Jacket, Knit Hat, Hoodie). These items are not purchased in bulk and are only ordered for that specific volunteer.
Option 2: Order the uniform and be added to a waitlist in case of cancellations.
Option 3: Donate your volunteer fees to the Astros Golf Foundation charities. A donation receipt will be sent to you after the tournament.
Please email us at [email protected].