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2021 Committee Descriptions

2021 Houston Open Volunteer Committee Roles & Descriptions

ADMISSION GATES/TICKETING

Committee Chair: Jan Wheeler

Admission Gate volunteers will be stationed at three entrances to scan and check tickets of all patrons. If patrons need to purchase a ticket, the volunteer will direct them online. Volunteers will also assist with any issues or questions regarding tickets.

Volunteers are needed Wednesday-Sunday.

Age Requirement: 18+

Private Committee: Interested volunteers will need to contact Jaclyn Escareno.


CADDIE SERVICES**

Committee Chair: Kim Comeaux

This committee provides support to the PGA Tour caddies. Volunteers will assist with professional caddie registration, distribute and collect caddie bibs and towels, maintain the caddie lounge area, and act as a concierge for the caddies.

New volunteers are not eligible to register.


CART MANAGEMENT

Committee Chairs: Terren Roark

Volunteers will manage the distribution and return of all golf carts. Assist with cart numbering and name plates, answer questions, and address cart maintenance issues throughout the day. At the end of the day, ensure cart keys are returned, carts are charging, cleaned daily, and staged appropriately for easy access in the morning.

Volunteers are needed Saturday, Nov. 6 - Sunday, Nov. 14

Age Requirement: 21+


CHARITY AMBASSADORS

Committee Chair: Rachelle Fullerton

Volunteers will assist with the 50/50 Raffle during tournament week. Volunteers will sell charitable 50/50 raffle tickets to spectators throughout the golf course each day. One lucky fan will win big each day (Thursday-Sunday). Volunteers must be comfortable with the following: asking spectators to participate, collecting cash/credit card donations, walking the course, and standing for long periods of time. Volunteers will have the opportunity to help with other charity projects during tournament week.

Volunteers are needed Thursday, Nov. 11 – Sunday, Nov. 14

Age Requirement: 18+


COMPETITION SUPPORT: LOCATION-BASED OPERATORS (SHOTLINK)

Committee Chair: Tony Torr

Experience the Houston Open from inside the ropes! This committee is responsible for measuring and recording the location and distance of every shot hit during the tournament using the ShotLink scoring system. The measurements enable real-time distance data and statistics to be delivered to scoreboards, TV broadcasts, the internet, and mobile device applications. Volunteers on this committee are assigned to one of three roles: Laser Operators, Tablet Operators, and Rovers.

1. Laser Operators: The Laser Operator role is responsible for using a laser rangefinder to track the landing position of shots on and around the fairway. It requires a basic knowledge of the game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Laser operators are stationed on a fairway and should be physically able to stand at their laser position for the duration of their shift in potentially varied weather conditions. Laser operators should be comfortable with technology and focused on capturing data in a timely but accurate manner.

2. Tablet Operators: The Tablet Operator role is responsible for using a handheld tablet device to plot the ending position of shots. It requires a basic knowledge of the game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Tablet operators are expected to be mobile and walk around the green as necessary to gain an accurate insight into ball location. Tablet operators should be physically fit, capable of standing/walking for the duration of their shift in a variety of weather conditions.

3. Rovers: The Rover position is responsible for rotating through each of the Competition Support volunteer positions on a specific golf hole to provide breaks, answer questions, and provide assistance as needed. In some cases, the Rover may serve as a liaison between the ShotLink Truck and the Competition Support volunteers on the Rover’s assigned hole. The Rover should be an experienced volunteer that has completed the training for each type of Competition Support position, as well as training specific to the Rover position.

A 1-hour online training course and in person training on Wednesday, November 10th is required. Must be available to work all four days…full days, no shifts.

Volunteers are needed Thursday, Nov. 11-Sunday, Nov. 14.

Age Requirement: 18+


COMPETITION SUPPORT: SPOTTERS

Committee Chair: Tony Torr

Formerly a responsibility of Marshals, this committee will assist fellow Competition Support volunteers in locating player's shots. Volunteers will be assigned to one of two roles: Ball Spotters and Tee Spotters. This Committee must be available to work at least four shifts.

1. Ball Spotters: Ball Spotters assist the Fairway Location Based Operators and/or Greenside Tablet Operators with locating ball positions and identifying situations where players’ shots may be obstructed.

2. Tee Spotters: Tee Spotters assist the Fairway Location Based Operators with directional knowledge of a player's ball flight from behind the teeing area.

These positions require a basic knowledge of the game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Spotters are expected to be mobile and walk as necessary to locate shots in their designated area (normally 1 side of a golf hole). Spotters should be physically fit and capable of standing/walking for the duration of their shift in a variety of weather conditions. Spotters must complete a short online training course and attend in person training at Wednesday’s ProAm.

Volunteers are needed Thursday, Nov. 11 – Sunday, Nov. 14.

Age Requirement: 18+


COMPETITION SUPPORT: WALKING SCORERS

Committee Chairs: Doug & Stefanie Elsesser

The Walking Scorer role is a prestigious and critical volunteer position that requires mental and physical stamina, attention to detail, and a thorough understanding of the game of golf. The Walking Scorer accompanies a group of up to three players to keep score, track specific statistics, and capture real-time data that informs all aspects of the ShotLink system.

Walking Scorers must have the physical ability to easily keep pace with their group across all 18 holes without a break and in varying weather conditions (rain or shine). Scorers should be comfortable using a handheld digital device to record each shot, as well as the voice radio with a headset that allows for constant communication with the ShotLink staff. Scorers “metrics” will be measured and reviewed each day with PGA ShotLink staff.

Walking Scorers must complete a 1-hour online training course at least once per PGA season, attend a 1-hour in person training the weekend prior to the tournament, and are required to work Wednesday’s ProAM and Thursday or Friday (before a weekend shift will be offered).

Volunteers are needed Wednesday-Sunday.

Age Requirement: 18+

Private Committee: Interested volunteers will need to contact Jaclyn Escareno.


EVACUATIONS

Committee Chair: Bill Power

At this time, golf carts are being utilized to evacuate players and caddies. Volunteers are not needed unless protocols change. The PGA Tour will adjust restrictions as needed. If protocols become normal, volunteers will transport in vans all PGA Tour players and caddies on and off the course in case of an emergency. A Motor Vehicle Record check is required in addition to the general background check. This committee is subject to change.


FAN ENGAGEMENT

Committee Chair: Shelley Fuller

Volunteers work directly with the guests, sponsors, and tournament staff in special Fan areas throughout the tournament. Volunteers will assist at vendor booths, distribute gateway giveaways, and assist our littlest fans in the Kids Zone.

Volunteers are needed Wednesday-Sunday.

Age Requirement: 16+


FOOD & BEVERAGE DISTRIBUTION

Committee Chair: Ramiro Orta

During tournament week, the primary focus of the volunteers will be distribution of water, ice, food, snacks and other supplies for the players, caddies, volunteers, and various special events. Some volunteers be assigned to various holes to ensure other volunteers have enough water and snacks throughout the day. Requirements for this committee are the ability to lift 35 lbs. Volunteers must be prepared for all weather conditions. This position may be labor intensive. Sunday, Nov. 7 is a prep day – washing ice chest and staging for the next day.

Volunteers are needed Sunday, Nov. 7 – Sunday, Nov. 14

Age Requirement: 16+


GALLERY MANAGEMENT AMBASSADORS (formerly MARSHALS)

Committee Chair: Orval Marlow

Formerly known as the Marshal Committee: Gallery Management Ambassadors are given a unique inside and outside the ropes tournament experience. They are responsible for managing gallery noise & traffic; ensuring the safety of our guests by reinforcing health & safety policies; leading by example; and providing a world class guest experience.

Gallery Management Ambassadors are assigned to the teeing area, fairway and green of a specific hole (1-18), or to high traffic areas such as practice locations, cross walks, and hospitality areas.

Volunteers are needed Monday, Nov. 8 – Sunday, Nov. 14 (except on Tuesday, Nov. 9)

Age Requirement: 16+ 


GALLERY MANAGEMENT AMBASSADORS- Putting Green Transitions

Committee Chair: Orval Marlow

Ambassadors will be assigned to each crosswalk surrounding the putting green area. Volunteers will pull the rope across the pathway to stop all carts, spectators, and staff to ensure the player can safely walk across the pathway. Volunteers are needed Monday, Nov. 8 - Sunday, Nov. 14


HOSPITALITY

Committee Chair: Helen Duskin

Volunteers will be assigned to one of the hospitality venues/areas. Volunteers will monitor the entrances to the hospitality venues and ensure that only those with proper credentials/tickets are allowed in each specific area. Volunteers will also assist with welcoming guests and answering any questions. This position requires volunteers to stand throughout their shift.

Volunteers are needed Thursday, Nov. 11 - Sunday, Nov. 14

Age Requirement: 18+


LEADERBOARDS

Committee Chairs: Doug & Stefanie Elsesser

Volunteers will provide status and scores on the manual leaderboards located on the course. This committee may require the ability to climb ladders and operate from elevated platforms.

Volunteers are needed Thursday, Nov. 11 - Sunday, Nov. 14


MEDIA CENTER**

Committee Chair: Clay Scott

Volunteers will coordinate the operation of the media center. The media center is the hub for television, print and radio reporters during the tournament. Volunteers may be asked to stay late, depending on when the media is finished for the evening.

New volunteers are not eligible to register.


MEDICAL

Committee Chair: Dr. Phil Jacobs

The responsibilities of this committee involve the coordination and assistance to all Medical personnel contracted for the event. Works directly with contracted medical staff.

Must be a licensed medical professional.

Medical volunteers are needed Monday, Nov. 8 - Sunday, Nov. 14

Age Requirement: 18+

Private Committee: Interested volunteers will need to contact Jaclyn Escareno.


MERCHANDISE

Committee Chair: Tim West

Volunteers will assist the Tournament Staff in stocking and selling merchandise in the official merchandise tent. Volunteers will help unpack, hang, and price merchandise before tournament week. During tournament week, volunteers will manage registers, provide customer service, and help keep the tent stocked. Must be comfortable standing for several hours and handling transactions on the registers.

Volunteers are needed Wednesday, Nov. 3 - Sunday, Nov. 14

Age Requirement: 18+


PARKING

Committee Chair: Veronica Levet

Parking volunteers will ensure cars are entering the parking lots with the proper parking pass. Must be comfortable directing cars away if the proper parking pass is not presented. We will have multiple parking sites, including one offsite parking lot. Exact location TBD

Volunteers are needed Monday, Nov. 8 – Sunday, Nov. 14


PLAYER SERVICES**

Committee Chair: Vikki Hale

Volunteers will act as a concierge to professional players. This committee works closely with the Transportation Committee. Volunteers will also assist with professional player registration, pro-vehicle assignments, manage the player hospitality area, and book dinner reservations for players and family members.

New volunteers are not eligible to register. 


PRACTICE RANGE

Committee Chair: Kent England

Volunteers on this committee will oversee the operations of the practice facility including the driving range and putting green. Volunteers are responsible for setting up name plates for players, sorting golf balls, filling range buckets, and marshalling the putting green. This committee will have early mornings and late evenings.

Volunteers are needed Monday, Nov. 8 – Sunday, Nov. 14


PRO-AM

Committee Chair: Allison Tyra

Volunteers will provide support for all aspects of the Monday, Tuesday, and Wednesday Pro-Am. Responsibilities may include greeting players at their vehicles and assisting with their bags, assembling/distribution of participant gifts, registering amateurs and assisting with Pro-Am evening events as needed. Experience with excellent customer service is preferred and a professional appearance and attitude are a must. Volunteers are required to work the full day, all three days – no shifts.

Volunteers are needed Monday, Nov. 8 – Wednesday, Nov. 10

Age Requirement: 18+


SHIPPING & RECEIVING

Committee Chair: Ray Anderson

Volunteers will be stationed at the tournament’s shipping and receiving area and will ensure that all packages are distributed to Tournament Staff, PGA TOUR, Players, Golf Channel, etc. This committee will require some heavy lifting as packages arrive in different sizes. This position will work outside all day and volunteers must be prepared for all weather conditions. There may be times when this committee sits and waits until shipments arrive.

Volunteers are needed Saturday, Nov. 6 - Sunday, Nov. 14

Age Requirement: 18+


SHUTTLING

Committee Chair: Chris Fuller

Volunteers will shuttle spectators/VIP’s from parking lots to various entrances.

Volunteers are needed Monday-Sunday

Age Requirement: 21+

Private Committee: Interested volunteers will need to contact Jaclyn Escareno.


STANDARD BEARERS

Committee Chair: Jarron Papale

Volunteers will follow a group of golfers during their round of play, inside the ropes. Your primary responsibility will be to show the gallery who is playing in the group and to display their scores by carrying a standard sign presenting the information. A basic understanding of golf scoring and golf etiquette is required. Volunteers must have the ability to walk 18 holes while carrying a 5-pound sign.

Volunteers are needed Wednesday, Nov. 10 – Sunday, Nov. 14

Age Requirement: 14+


TELEVISION**

Committee Chairs: Doug & Stefanie Elsesser

Spotters: Each spotter is assigned a group and follows along inside the ropes. At all times they must know what each player lies, what player will be hitting next, and what club has been selected, which they communicate back to the television truck via radio. It requires a solid understanding of the rules of the game, good communication skills, and the ability to walk 18 holes each day. They are integral to the success of our telecast. On-Course Commentator Driver: Each assistant is assigned a commentator. They must be able to drive a golf cart and have good communication skills. Each driver must be available all four days. This role is good for someone who wants to enjoy the action but, may not have the physical ability or the knowledge of the game to fulfill one of the other roles.

Volunteers are needed Thursday, Nov. 11 - Sunday, Nov. 14

New volunteers are not eligible to register.


TOURNAMENT OFFICE

Committee Chair: Ruth Southard

Volunteers on this committee will be stationed in the Tournament Office at the golf course. The primary responsibility of these volunteers is to answer the Houston Open phone lines and assist with questions or problems that may arise. This position will work inside all day.

Volunteers are needed Monday, Nov. 8 –Sunday, Nov. 14. Must be available to work full day shifts and at least three days.

Age Requirement 18+


TRANSPORTATION

Committee Chair: TBD

Volunteers will assist with the pick-up and return of golf professionals and management staff to both Houston Hobby and Bush International airports. May be asked to drive players, family members and other VIP’s to and from hotels and other destinations. Volunteers will also assist with the deployment of courtesy cars and the collection of the cars at the end of the tournament. Must be 21 years of age and provide a valid U.S. driver’s license. You will also have to undergo a mandatory motor vehicle record check, in addition to the criminal background check, prior to volunteering.

Volunteers are needed Saturday, Nov. 6 – Monday, Nov. 15

Age Requirement: 21+


VOLUNTEER SERVICES

Committee Chair: LaShabriel Keys

Volunteers will assist with the inventory and assembly of volunteer uniform packages & safety kits prior to tournament. Volunteers will help distribute the uniform packages on the scheduled distribution/training days. During tournament week, volunteers will manage the volunteer tent, answer questions, exchange/sell uniforms, and maintain the volunteer hospitality area by restocking food/beverage and keeping the area clean. Also, volunteers will help inventory, organize, and distribute/replenish PPE in all areas throughout tournament week.

Volunteers are needed Saturday, Oct. 30-Monday, Nov. 1; Thursday, Nov. 4-Friday, Nov. 5; Monday, Nov. 8-Sunday, Nov. 14

Age Requirement: 18+


Private Committees

Private committees require prior approval and a passcode for registration. Those denoted with " ** " are not available for registration as a new volunteer. If interested in joining a private committee, please contact Jaclyn Escareno at [email protected].

  • Admission
  • Gates/Ticketing
  • Caddie Services**
  • Leaderboards
  • Media Center**
  • Medical
  • Player Services**
  • Shuttling (parking)
  • Television**
  • Walking Scorers


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